Refund & Return Policy
Effective date: Jun 10, 2026 We want you to feel confident in what you wear—on the mat, on the track, and in everyday life. If something isn’t right, we’ll make it right.
1) Free returns and exchanges (30 days)
We offer free returns and exchanges within 30 days of purchase for eligible items.
2) Eligibility
To be eligible for a return or exchange:
Items must be unworn, unwashed, and in original condition
Tags must be intact
Items must be returned within 30 days of purchase
If you’re unsure whether your item qualifies, contact us—we’re happy to help.
3) How to start a return or exchange
If you have an account, log in and follow the prompts in your order to request a return or exchange through our portal.
If you need help, or if you can’t access the portal, please contact us at info@alcima.com before sending anything back.
4) Exchanges
Exchanges are available for eligible items within 30 days.
If your requested size/color is unavailable, we can offer an alternative option or process a refund.
5) Refunds
Refund method
Approved refunds are issued to the original payment method.
Refund timing
Once your return is received and inspected, refunds are typically processed within 10 business days.
Your bank or payment provider may take additional time to post the refund.
6) Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days after receiving their order to report damaged items. of delivery at info@alcima.com with:
Your order number
A brief description of the issue
Photos (if possible)
7) Final sale items
Items marked final sale are not eligible for return, exchange, or refund, except where required by law.
8) Return shipping
Returns and exchanges are free for eligible items within 30 days. If a return is not eligible, you may be responsible for shipping costs.
9) Processing notes
We may refuse returns that show signs of wear, washing, alteration, or missing tags.
Please package returns securely to protect items in transit.
10) Contact
Questions about returns or exchanges? Email: info@alcima.com
1) Free returns and exchanges (30 days)
We offer free returns and exchanges within 30 days of purchase for eligible items.
2) Eligibility
To be eligible for a return or exchange:
Items must be unworn, unwashed, and in original condition
Tags must be intact
Items must be returned within 30 days of purchase
If you’re unsure whether your item qualifies, contact us—we’re happy to help.
3) How to start a return or exchange
If you have an account, log in and follow the prompts in your order to request a return or exchange through our portal.
If you need help, or if you can’t access the portal, please contact us at info@alcima.com before sending anything back.
4) Exchanges
Exchanges are available for eligible items within 30 days.
If your requested size/color is unavailable, we can offer an alternative option or process a refund.
5) Refunds
Refund method
Approved refunds are issued to the original payment method.
Refund timing
Once your return is received and inspected, refunds are typically processed within 10 business days.
Your bank or payment provider may take additional time to post the refund.
6) Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days after receiving their order to report damaged items. of delivery at info@alcima.com with:
Your order number
A brief description of the issue
Photos (if possible)
7) Final sale items
Items marked final sale are not eligible for return, exchange, or refund, except where required by law.
8) Return shipping
Returns and exchanges are free for eligible items within 30 days. If a return is not eligible, you may be responsible for shipping costs.
9) Processing notes
We may refuse returns that show signs of wear, washing, alteration, or missing tags.
Please package returns securely to protect items in transit.
10) Contact
Questions about returns or exchanges? Email: info@alcima.com
